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Massage Therapy FAQ
Get answers to the most common questions about massage therapy, our treatments, and what to expect. Our comprehensive FAQ covers everything you need to know about your massage therapy journey.
Quick Answers
Fast answers to the most common questions we receive about massage therapy
Is it covered by insurance?
Yes! Most extended health plans cover RMT treatments.
Will it hurt?
Massage should feel therapeutic, not painful. We work within your comfort level.
How often should I come?
Depends on your needs - weekly for acute issues, monthly for maintenance.
Are your therapists licensed?
Yes! All our therapists are registered RMTs with CMTO.
Browse by Category
Find answers organized by topic
General Questions
Basic information about massage therapy
Treatment Details
What to expect during your visit
Health Conditions
Specific conditions we treat
Booking & Policies
Appointments and insurance
General Massage Therapy Questions
Essential information about massage therapy and our practice
What is massage therapy and how does it work?
Massage therapy is a healthcare practice that uses manual techniques to manipulate soft tissues, muscles, and joints. It works by improving circulation, reducing muscle tension, promoting relaxation, and stimulating the body's natural healing processes. Our registered massage therapists use evidence-based techniques to address specific health concerns and promote overall wellness.
Are your massage therapists licensed and registered?
Yes, all our massage therapists are Registered Massage Therapists (RMTs) licensed by the College of Massage Therapists of Ontario (CMTO). They have completed rigorous education and training programs and maintain continuing education requirements to ensure the highest standards of care.
Is massage therapy covered by insurance?
Most extended health insurance plans cover massage therapy when performed by registered massage therapists. Coverage varies by plan, typically ranging from $300-$1000+ per year. We provide detailed receipts with all necessary information for insurance claims and offer direct billing with many insurance providers. (Direct Billing is not available currently)
What should I expect during my first massage therapy visit?
Your first visit includes a comprehensive health history and assessment (5-10 minutes), discussion of your goals and concerns, the massage treatment (30-90 minutes depending on your booking), and aftercare instructions. We'll explain everything beforehand and ensure you're comfortable throughout the entire process. *please note that all of these aspects are part of the booked appointment time.
Treatment and Session Details
What to expect during your massage therapy experience
How often should I receive massage therapy?
Treatment frequency depends on your specific condition and goals. For acute injuries, we might recommend weekly sessions initially. For chronic conditions, bi-weekly sessions often work well. For maintenance and wellness, monthly sessions are typically sufficient. Your therapist will create a personalized treatment plan based on your needs.
What should I wear during a massage?
You should undress to your comfort level. Most people undress completely, but you can keep on undergarments if you prefer. You'll be properly draped with sheets throughout the treatment, with only the area being worked on exposed. Your comfort and privacy are our top priorities.
Will massage therapy hurt?
Massage therapy should not be painful, though some techniques (like deep tissue work) may cause temporary discomfort as we work through areas of tension. We always work within your comfort level and encourage communication during treatment. Any discomfort should feel therapeutic, not harmful.
What should I do after my massage?
After your massage, drink plenty of water to help flush toxins, avoid strenuous activity for the rest of the day, apply ice to any sore areas if needed, and listen to your body. Some people feel relaxed and energized, while others may feel slightly tired. Both responses are normal.
Health Conditions and Safety
Information about specific conditions and treatment safety
Can massage therapy help with chronic pain?
Yes, massage therapy is highly effective for many types of chronic pain including back pain, neck pain, fibromyalgia, arthritis, and headaches. Our therapists use targeted techniques to address the underlying causes of pain, reduce inflammation, improve circulation, and promote healing.
Is massage therapy safe during pregnancy?
Prenatal massage is safe when performed by therapists trained in pregnancy massage techniques. We use specialized positioning and gentle techniques appropriate for each trimester. Massage during pregnancy can help with back pain, swelling, stress, and overall pregnancy wellness.
Can massage therapy help with stress and anxiety?
Absolutely! Massage therapy activates the parasympathetic nervous system, which promotes relaxation and reduces stress hormones like cortisol. Regular massage can significantly reduce anxiety levels, improve mood, enhance sleep quality, and support overall mental health.
What conditions should not receive massage therapy?
Massage may not be appropriate for certain conditions including blood clots, severe osteoporosis, open wounds, certain cancers, or acute infections. We always conduct a thorough health screening and will refer you to your physician if we have any concerns about the safety of treatment.
Booking and Administrative Questions
Practical information about scheduling and policies
How do I book an appointment?
You can book online through our booking system, call us directly at (647) 424-4528, or visit our clinic. We offer same-day appointments when available and can often accommodate urgent requests. Our online system shows real-time availability for your convenience.
What is your cancellation policy?
We require 24-hour notice for cancellations or changes to avoid a cancellation fee. We understand that emergencies happen and will work with you when possible. Late cancellations may be charged up to 100% of the treatment cost.
Do you offer direct billing to insurance?
Unfortunately not at this time. We provide detailed receipts for easy manual claims submission.
Can I purchase gift certificates?
Yes! Gift certificates are available for any dollar amount or specific treatments and make perfect gifts for birthdays, holidays, or special occasions. They can be purchased online, over the phone, or in person and are valid for one year from purchase date.
Still Have Questions?
Can't find the answer you're looking for? Our friendly team is here to help answer any questions about massage therapy and how we can support your health goals.
Ready to Experience Massage Therapy?
Don't wait to start feeling better. Book your massage therapy appointment and begin your journey to improved health and wellness.
Address
2 Carlton St. Suite 707
Toronto, ON M5B 1J3
Phone
(647) 424-4528Hours
Mon-Fri: 8am-8:30pm
Sat: 10am-7:30pm
Sun: 10am-7:30pm
Book Your Appointment
Ready to start your healing journey? Book online or call us directly.